- Device diversity: Both employees and citizens are adopting a wide range of mobile devices in a trend called “bring you own device” or BYOD.
- Cost containment: Creating mobile apps for this diversity of devices can quickly drive up development costs without a good cross-platform process in place.
- Speed to market: User needs are constantly evolving and how quickly new apps can be released to all the devices is a key consideration.
- Performance: Government mobile apps should take advantage of the full capabilities of the device to maximize user productivity.
Mobile solutions to achieve faster organizational responsiveness and greater cost-effectiveness have already been proven in the private sector and in many government implementations. Here’s what we’ve learned.
Mobile Doesn’t Act Alone
Our many client engagements have shown that mobility can’t be implemented as a standalone solution. It has to be mapped to transformation of organizational processes with a focus on redefining the systems of engagement, improving outcomes and simplifying operations. New metrics must be implemented to drive results and propel the removal of layer upon layer of complex processes, systems, and rules.
Mobility is good at capturing and sharing information, and then quickly processing that data to enable more meaningful interactions between users. This is key to achieving adoption by constituencies both inside and outside of government.
Meet the Citizens Where They Are
All organizations have to respond to the ubiquitous trend of mobile-based services. Designing a compelling user experience is critical to the public’s quick adoption of the service. And it has to be made broadly available over the full range of devices, operating systems, and service providers. This calls for strong cross-platform development capabilities and rigorous testing across a broad range of devices.
Leverage the Latest Technologies
There is a fundamental shift occurring in computing today that is the convergence of multiple disruptors such as social networking, open APIs, semantics, cloud, and user experiences. The intersection of this convergence shift with the ascendance of mobile access provides the potential to fundamentally reshape our thoughts in how we collect, analyze, use, and disseminate data.
The technology leadership of HP Labs, from sensors to cloud, is at the forefront of connecting people via mobile and enabling people-centric computing. Our cloud capabilities in particular are increasingly important in enabling a seamless, secure experience that allows people to interact with data across different devices in a consistent manner.
HP has done pioneering work with sentiment analysis and other key features used on the mobile platform. By leveraging some key technologies and using mobility, we’ve helped governments become more effective, from fighting fraud to enabling next-generation healthcare experiences.
To learn more about how HP can help you think beyond the device to deliver more cost-effective government services, watch this video.
Bryan Coapstick is HP Enterprise Services’ Mobility Leader for Public Sector