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Delivering a Great Digital Customer Experience

The facts are pretty hard to ignore:

  • 70% of customers who have bad experiences will never buy from that organisation again; and
  • It costs six to seven times more to acquire a new client than it does to retain clients.

A strong digital customer experience can be a crucial step to help you better engage customers. Access this video discussion with Danila Meirlaen, Vice President of Business Process Services at HP Enterprise Services, to get tips to improve your organsation’s digital customer experience.