Equally, our personal and professional lives increasingly overlap. In work, people now demand the same level of ‘technology convenience’ they have at home – switching seamlessly between devices, anyplace and anytime. Operating a modern enterprise through digitalisation gives employees what they want, when they need it, so they can collaborate with the right people, access the right resources and use the right data, staying connected on the go.
In my experience of working with many different clients, businesses are acutely aware of this trend and the need to transform so they can continue to retain talent and attract tomorrow’s workforce.
A 2016 survey found that three quarters of IT organisations said they wanted to reduce costs and improve productivity. However, nearly two-thirds had failed to implement any proactive support solutions1. So it’s fair to say that the challenge is not so much about what but how to transform – and how best to manage the inevitable complexities of change.
Six-Step Transformation Approach
As the largest provider of workplace services, we’re already rising to the challenge through client collaboration. The way you transform to a people-centric business is critical to enduring success. Our proven six-step transformation approach is to key to success in transforming complex user environments.
As the first step, we start with people – identifying the right experiences and work style packages (or personas) that represent employees and their workplace needs. This helps to fast-track individualised experiences, adjust policies and define the best digital workplace to meet employee demands. The work-style packages are key to achieving a people-centric approach in a way that is quick and cost-effective to roll out and maintain. DXC has defined a number of them for general office environments as well as for roles in particular industries, such as insurance, healthcare, and banking. And they can be tailored to a particular company’s roles so that they fit their people rather than a broad external definition.
The second step is to plan the strategy and identify the right business outcomes – bringing together leading industry experts to help envision and future-proof your transformation journey. Our diagnostic and advisory services have been widely used by the global 2000.
Next, it’s about creating a roadmap of priorities and plans, validated with our experience of creating many different solutions and work-packages across industries.
Then comes complete solution design, integrating all aspects of your workplace and mobility ecosystem, including user experience, workplace management, digital collaboration, network services and mobility solutions for employees and security.
Pre-building and testing your chosen solution is the next phase. Top-to-bottom integration speeds up implementation and ensures a robust environment. We take the full lifecycle into account, including device, multi-technology deployment, technology partner options, compliance, updates, support, and consumption/financing models.
Finally, when it’s time to implement your solution, we will bridge the gap between IT (and its focus on products, SLAs and reports) and your employees (and their focus on getting things done) using our unified support model. This boosts productivity during transition by combining traditional telephone and self-service support with predictive help based on self-healing and robotics. There are also user-friendly, do-it-yourself approaches, such as automated IT vending machines and more cost-effective personal solutions, including walk-in support centres, video agents and instant support apps. Our partnership doesn’t end there. We’ll help you to manage and continually evolve your workplace by providing industry-leading service levels, effective risk management and a continuous, secure environment.
Across a full solution, enterprises can improve productivity, increase user satisfaction, and drive a 10% to 30% reduction2 in the total cost of operations through scale, technology innovation, automation and new business models for optimising CAPEX and OPEX. So it really does pay to give your people power by enabling them to work the way they choose – wherever, however and whenever.
Start your MyWorkStyle transformation today.
1 C Space Survey, 2016
2 Experience of DXC over a large base of clients.
Author: George Ferguson
George Ferguson leads Workplace and Mobility portfolio marketing at DXC Technology. His focus is on helping enterprises and governments transform to a digital workplace with a consumer user experience, seamless movement between PCs and mobility devices, enterprise security, and instant collaboration.
Previously, Ferguson held various practice and marketing leadership roles in the areas of security, compliance, and continuity services for more than 14 years. In these positions, he drove the adoption of cloud-based services in enterprises and was instrumental in integrating cross-company hardware, software, and services offerings into integrated solutions to help manage the operational risk of enterprises’ IT-supported business processes. Ferguson has worked in the IT industry for both large vendors and small start-ups including over 20 years at Hewlett Packard Company. He holds an M.B.A. from the Anderson Graduate School of Management at UCLA and a B.A. in computer science from Brigham Young University.