This accelerates the capabilities of the rail operator to simplify both the customer journey and the business processes, bringing greater automation and self-service across the customer touchpoints.
Speaking at the SAP event, I explained how DXC will assist rail operators on their digital transformation journeys.
There is much change going on and there are many demands from customers to be better, to do more and to get closer to them.
I outlined DXC’s vision for the rail industry and explained that digitalisation and automation is key to the strategy — but not just for the sake of automating, it must drive step change in how companies are run and how they interact with their customers.
Whether it’s lowering energy costs, improving asset utilisation or increasing throughput, there are so many factors causing rail operators to transform their organisations.
For some rail operators, the biggest challenge they face is connecting with customers along their journeys. We see this happening in every industry and the rail industry is no different.
Customer intimacy is becoming a driving force, whether it’s for building relationships or providing superior customer service.
Being able to identify the customer earlier in the journey and create a unique experience to make them keep coming back is something that DXC is collaborating on with its clients every single day.
Gathering intelligent information, then being able to make better, faster decisions is what’s behind DXC’s strategy in Connected Customer. It is all about the data. With SAP HANA and other offerings DXC can bring real innovation.
DXC’s goal is to be there helping to drive this transformation. With its industry experts and leading edge solutions, the company can help operators achieve the outcomes they desire.
Now, with its strategic partner SAP, DXC is ideally placed to enable its travel and transportation customers to truly thrive on change.
Author: Adam Roark
Adam Roark is Offering General Manager for Freight Logistics and Rail in WW Travel & Transportation. In this role, responsibilities include, development and execution of a Go-To-Market strategy, which also includes a Product strategy. In addition, working with the Regional Industry Coverage Leaders on developing and executing a sales strategy. As the offering GM, this includes the overall financial responsibility for the various solutions within the offering family. A key component of the overall strategy is developing a Partner Eco system, including the identification of partners with solutions which round out the portfolio and provide key advantages for the offering.