Employee Moods

Using Digital Tools to Predict Employee Moods

INT. THE HR OFFICE OF A LARGE ENTERPRISE.

An HR manager greets TOM, a company executive, and both sit down.

HR MANAGER

TOM

HR MANAGER


Thanks to personal devices, data analytics, and the emergence of a field called computational psychology, this scene may become reality in the near future. Over at Harvard Business Review, author Michael Schrage explores how our devices and digital interactions produce data that could be used by enterprises as early-warning signals that an employee is struggling with depression or behavioral issues.

“For example, looking for correlations between managerial moods and sentiment analysis of, say, Slack chats could prove extraordinarily helpful and healthful,” Schrage writes. “What kinds of chats evoke disproportionate anxiety and stress? Conversely, what managerial mood states might signal or predict unhealthy online interaction?”

Dr. John Torous, co-director of the Digital Psychiatry Program at BIDMC/Harvard Medical School, tells Schrage that “the potential to use this data to promote workplace wellness is unparalleled.”

“Such data may even help predict future mood states of teams and individuals — for example, proactively signaling when an employee may benefit from a day off to care for their mental health,” Torous says. “Of course, such apps and wearables need to earn users’ trust and protect sensitive information — without trust there is no health or wellness.”

And that’s a big “of course.” There’s no doubt that people are much more willing to share information than ever before. But the idea of employers using data from personal devices, apps, and digital team conversations to draw assumptions about a person’s mental or emotional health sure feels like it’s crossing a line, even if it’s intended for good reasons.

Acknowledging that “privacy concerns are unavoidable,” Schrage adds

That last part raises an interesting question for employees: Will providing informed consent work for or against them? Conversely, will denying informed consent put an employee at a disadvantage?

Here’s another thought that might cross an employee’s mind: “If the company can collect and analyze behavioral data from me, why can’t I see the same data from the CEO or my department head? That way I can know if they have any mental health problems that could affect me. It only seems fair.”

Schrage, a research fellow at MIT Sloan School’s Center for Digital Business, concludes that “there is no avoiding the data-driven reality that, as cognitive, emotional, and affective variables increasingly determine workplace performance and outcomes, expectations around privacy will shift.”

He’s probably right, given how much privacy expectations already have changed. Still, there’s a difference between posting drunk selfies on Instagram and having your employers constantly analyzing your mental state. We’ll see how things play out.

Are you comfortable with the idea of employers using digital and computational psychology to monitor and evaluate employees? Let us know in the comments section below.

This blog first appeared on DXC.Technology blog in November 2017.

 

Chris Nerney

Author: Chris Nerney

Chris Nerney is a technology writer who covers mobile technology, workplace collaboration, automation, AI and cloud computing. He lives in upstate New York.