Nurse on a tablet

Healthcare Coordination: Why We Must Do It Differently

Care coordination cannot be maintained at adequate levels unless we start doing things differently. Physicians, nurses, hospital managers, GPs, and all other stakeholders have a clear sense that things are beginning to creak a bit (or a lot, in some cases). Current approaches are simply unsustainable.

I’ve been working in the healthcare and life sciences industry for more than a decade, with special focus on healthcare information technology, and I’ve been watching critical fault lines as they appear.

Take for example the demographic shift that’s underway. By 2035, some 40% of people in Western Europe will be aged 70+. The good news is that carers will be able to offer these people incredible medical advances. The bad news is that the elderly consume a disproportionate percentage of the healthcare budget as they typically present with multiple and often chronic conditions. Rarely is their complete care provided in the hospital setting; it’s more efficient and cost effective to provide care in several non-acute settings. But right now healthcare information systems tend to be siloed and this can result in repeated diagnostic work, duplicated prescriptions and – worse still – disjointed communication between multiple carers that’s likely to leave the patient feeling unsupported and confused.

Care must be better coordinated; we’ve got to do this differently. Fortunately, technology can enable a sustainable healthcare model.

My company has been working in a metropolitan district of Manchester, UK, with a population of around 260,000 people. To facilitate smooth communication between all care-givers, we’ve implemented our technology solution in the district’s six hospitals, all GP offices, nursing homes and other healthcare facilities, and all of the district’s physicians, nurses and other carers are now using our solution to connect, communicate, and optimize patient care provision.

At DXC Technologies, we offer an innovative, open platform for the entire healthcare ecosystem. This solution integrates all relevant data, analytics, technology, and people to enable better health, and does this so successfully that IDC recognizes us as the industry leader in its latest healthcare MarketScape survey.

Care coordination requires a continuous and optimized flow of data, insight, care and financial information. Your organization may have secured some elements of this, but now it’s time to secure it all. Our solution builds on your existing technology investments including ERP systems, laboratory information systems, dedicated GP-office systems, and more – no need to discard what works well.

Our solution also allows you to take a stepwise approach, changing one thing at a time instead of requiring a traumatic ‘big bang’ technology replacement.  And perhaps most important of all, our solution scales up easily so you can address all of the different specialties in a hospital and deal with millions of information transactions per day instead of just tens of thousands. In a major hospital in New York, for example, we have put 2,500 healthcare applications on our platform, handling 12 million transactions every day and liberating investments made over 20 years previously to now communicate as a single solution, enabling rapid partner innovation in support of the very best care coordination.

Our solution is known as Open Health Connect, and if you’d like to know more about this industry-leading cloud-based digital services platform, please click to download our introductory brochure. You may also like to follow me for updates – my next blog will be on Healthcare Coordination: Why We Need Platform Play.

Philippe Blanco

Author: Philippe Blanco

Philippe Blanco is General Manager of DXC’s Healthcare & Life Sciences in the North & Central Europe region. He is responsible for driving forward the company’s growth in these regions by taking the healthcare and life sciences organisations into the next generation journey towards Agile IT and Population Health Enablement. Previously Philippe was General Manager for CSC’s healthcare and life sciences activities in the Nordics and South & West Europe region, and CEO France at Agfa Healthcare. He served in several senior management positions in healthcare sector in Europe. Philippe holds a Master degree in Engineering from Ecole Superieure d’Optique, Paris and AMP from INSEAD Paris.