healthcare coordination

Healthcare Coordination: Why We Need Platform Play

Technology is helping organizations in every industry achieve more. Bringing information together drives greater value – it enables analytical insight along with user-centricity, better services and cost efficiency. Healthcare and life sciences has been slower than other industries to adopt digitalization, but I believe we are beginning to see rapid and disruptive technology uptake.

As a sequel to my previous article – Healthcare Coordination: Why We Must Do It Differently – I’m now going to take a closer look at using technology to optimize care coordination. Specifically, I’ll explore the concept of ‘platform play’ and its impact on the journey to digital care transformation.

First I need to set the scene with a couple of technical points but my message is not just for techies. It is highly relevant for healthcare providers including physicians, nurses, hospital managers, GPs, and other stakeholders.

To create an ecosystem in which all caregivers can communicate smoothly and all healthcare data, insight, care and financial information can flow freely requires a cloud-based digital services platform. Ideally, this platform should build on and liberate existing technology investments. It should also allow step-by-step adoption, achieving transformation at a gradual pace as opposed to hitting a sudden wall of change.

In addition to the ecosystem platform, healthcare providers need apps – pieces of computer software that perform a group of coordinated functions, tasks or activities for the user. Currently, many apps require their own hardware and connectivity tools – a situation that is cumbersome, costly and inflexible. In the ideal ecosystem, it’s best to develop new apps that can utilize the same hardware and connectivity tools, allowing information to be centrally shared and enabling much greater cost efficiency and flexibility.

My company has developed Open Health Connect, an innovative, open platform that delivers contextual and actionable insights to service users across the healthcare ecosystem and improves care delivery. It is deliberately designed to facilitate platform play – competitive software creation by app developers and risk-free experimentation in safe sandbox environments – ensuring continuous and rapid innovation so healthcare providers gain significant value from their data.

Platform play is essential to find answers to the big healthcare problems such as increasing complexity and the burden of patients with chronic disease. We need new ways to understand and actively manage the population. It is important to tackle the tendency for people to access the most convenient (not necessarily the right) healthcare services. We need to manage patient flow to the right resources. Another problem is that complex cases have very high resource utilization. We need to manage these cases through multi-disciplinary teams. And there’s the challenge that hospitals are expensive places to deliver care. We must find ways to deliver care in the most appropriate settings.

Open Health Connect provides a consistent, user-friendly interface to patients, physicians, nurses, hospital managers, GPs and other stakeholders, and it can support 12 million information transactions per day – over a 100 times more than an ordinary integration platform. To find out more about optimized healthcare coordination using our cloud-based digital services platform, please click here.


Philippe Blanco

Author: Philippe Blanco

Philippe Blanco is General Manager of DXC’s Healthcare & Life Sciences in the North & Central Europe region. He is responsible for driving forward the company’s growth in these regions by taking the healthcare and life sciences organisations into the next generation journey towards Agile IT and Population Health Enablement. Previously Philippe was General Manager for CSC’s healthcare and life sciences activities in the Nordics and South & West Europe region, and CEO France at Agfa Healthcare. He served in several senior management positions in healthcare sector in Europe. Philippe holds a Master degree in Engineering from Ecole Superieure d’Optique, Paris and AMP from INSEAD Paris.